Open samsung members app. Look at bottom of page, select get help. Now go perform your procedure to get your complaint. Soon as it malfunction, go to get help, send log with your concern. Samsung tech will respond within a few days with some resolve. I will try that. Thanks i will definitely do that so they can see how often this happens! Pigskin Astronaut. Mine is doing the same. Did you find a solution? What provider do you have? Having the same issue. I just sent support the issue, as mentioned by Comet.
I have done a full shut down, cleared the cache to the phone and the message app, factory reset the phone and had their service team flash the phone. Samsung has not given me any more troubleshooting assistance other than they want me to send them my phone without a spare or temp phone.
The support provided by Samsung has been pretty horrible. I have used Samsung for years and this may be my last one. Post Reply.
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Are you annoyed because your Realme 5 has issues? Two days ago I started having a problem with group text messaging. I have no problem sending texts, but the replies come back from the individuals in the group. Two days ago I tried renaming my group, instead of having 3 cell phone numbers.
WHen I did that, replies to the group came in without any identities. I fixed that but still have the above problem. Hi, Deb. Check your data settings, not your group messaging settings. Both my wife and I have an issue with receiving MMS files from my daughter. This is a real conundrum. I have a note 8. They never download. When Im on my cell carrier network, the files will download. Please check to see whether the data is enough to send MMS messages.
Thank you and have a great day! I could have changed a setting without realizing what it would effect…I am not a TECH kinda girl lmao. We are sorry to hear that you have issues with MMS messages. Please try out the fixes in this article and see whether it works for you. I have the same problem. I dont know what i have changed. Did you work it out as this article does not help? Thanks Sue. I am having the same problem. My carrier is thru Verizon. Been a problem for several months now. None of the above fixes my problem.
Hi Rhonda! Do you have signal and can you use your device to make calls and texts? Your email address will not be published. Skip to content. Check your network connection. Free up your messaging space. Remove task-killers. Disable antivirus temporarily.
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